there might be some program or file in your start up that is conflicting. in general when I have trouble loading software, I go to start > run > msconfig go to the start up tab and hit disable all (I re-enable after the install)
after disabling all, I reboot my machine, and install the software of choice, and that will let me install succesfully most of the time.
after installing, don't forget to go back and re-enable your start up programs. start > run > msconfig
08-18-2009 05:36 PM
I just installed Media Manager 9.2.72 on my Vista X64 SP2 system. It installed without error, but when I start the program it will not start. I get a small window in the middle of the screen the says "Offline" and that's it. The previous version worked just fine. Does anyone have any ideas on what is causing it or how to fix it?
Is it possible to download the previous version?
Thanks for your help!
07-28-2009 02:28 AM
I am trying to install the latest version of media manager and setup wizard fails stateing that the install was interrupted and to reinstall.
No other error is given. I checked the event viewer and found entries mentioning error code 1602 and 1603 with no explaination.
I downloaded the latest adobe flash player, using Media player 11 on vista 32 bit machine with 63 gig free. The previous version worked fine until I tried to upgrade.
Removing quicktime does not solve problem as someone else posted. Messed up Itunes.
Called FIOS support and worked with support for 3 different days, no success. Last person, a manager, admitted they know nothing about media manager and for me to try here....
07-28-2009 08:20 AM
Hi there. I'm sorry about this trouble you're having. When you have a chance, give this a try:
Go to C:\Program Files\Common Files\InstallShield\Driver and delete all files/folders found there
Re-install media manager
Possible issue with the installer engine. Please post or message me if successful.
Fiber Solution Center
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07-29-2009 04:34 PM
Suggest you contact Microsoft's Technical Support group. I also had a problem with the new 9.2 software upgrade and called Verizon's Tech support and they could not figure out the problem. I then contacted Microsoft Technical Support and they were able to determine that a Roxio software program installed in my computer conflicted with Verizon's Media Manager.
I un-installed the Roxio program and reinstalled Verizon's software upgrade and the problem was resolved. I believe you may have better results to determine your issue if you contact Microsoft's Techincal Support group.