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Media Manager Installation Issues

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Treasagent
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎08-14-2009

Media Manager will not install

Message 18 of 79
(17,274 Views)
Everytime I try to install Media Manager on my PC I keep getting errors. The main one I see is  "TODO (Filename)"  Is there anything I can do to get this software to load?
Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Media Manager will not install

Message 19 of 79
(17,259 Views)

there might be some program or file in your start up that is conflicting.   in general when I have trouble loading software, I go to start > run > msconfig      go to the start up tab and hit disable all (I re-enable after the install)  

 

after disabling all, I reboot my machine, and install the software of choice, and that will let me install succesfully most of the time. 

 

after installing, don't forget to go back and re-enable your start up programs. start > run > msconfig    

 

 

Treasagent
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎08-14-2009

Re: Media Manager will not install

Message 22 of 79
(17,228 Views)
I'll try that, although I haven't had this problem with a prior version.
HarryA
Contributor
Contributor
Posts: 4
Registered: ‎04-20-2009

Re: Media Manager will not install

Message 25 of 79
(17,175 Views)
I have the same problem.  The new version of Media Manager installs, but will not run.  I am running Vista 64 bit.  Had no problems with the previous version of Media Manager, but the lastest version will not run.
TomTama
Contributor
Contributor
Posts: 3
Registered: ‎01-15-2009

Getting "Offline" message when starting the 9.2.72 version of media manager

Message 28 of 79
(17,160 Views)

I just installed Media Manager 9.2.72 on my Vista X64 SP2 system. It installed without error, but when I start the program it will not start. I get a small window in the middle of the screen the says "Offline" and that's it. The previous version worked just fine. Does anyone have any ideas on what is causing it or how to fix it?

 

Is it possible to download the previous version?

 

Thanks for your help!

richardka
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎07-28-2009

latest version of media manager - install interrupted

Message 11 of 79
(17,770 Views)

I am trying to install the latest version of media manager and setup wizard fails stateing that the install was interrupted and to reinstall.

No other error is given. I checked the event viewer and found entries mentioning error code 1602 and 1603 with no explaination. 

 

I downloaded the latest adobe flash player, using Media player 11 on vista 32 bit machine with 63 gig free. The previous version worked fine until I tried to upgrade.

 

Removing quicktime does not solve problem as someone else posted. Messed up Itunes.

 

Called FIOS support and worked with support for 3 different days, no success. Last person, a manager, admitted they know nothing about media manager and for me to try here....

 

help!

VZ_Brian
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 141
Registered: ‎07-16-2009

Re: latest version of media manager - install interrupted

Message 12 of 79
(17,751 Views)

Hi there.  I'm sorry about this trouble you're having.  When you have a chance, give this a try:

 

Go to C:\Program Files\Common Files\InstallShield\Driver and delete all files/folders found there

Re-install media manager

 

Possible issue with the installer engine.  Please post or message me if successful.   

 

 

Brian K
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

richardka
Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎07-28-2009

Re: latest version of media manager - install interrupted

Message 13 of 79
(17,738 Views)

Brian

 

tried that with the other tech's the other day....

 

 

Rich

 

TheOCfrmOntario
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎07-21-2009

Re: latest version of media manager - install interrupted

Message 14 of 79
(17,653 Views)

Suggest you contact Microsoft's Technical Support group.  I also had a problem with the new 9.2 software upgrade and called Verizon's Tech support and they could not figure out the problem.  I then contacted Microsoft Technical Support and they were able to determine that a Roxio software program installed in my computer conflicted with Verizon's Media Manager. 

 

I un-installed the Roxio program and reinstalled Verizon's software upgrade and the problem was resolved.  I believe you may have better results to determine your issue if you contact Microsoft's Techincal Support group.

 

 

jwolf
Contributor
Contributor
Posts: 2
Registered: ‎07-28-2009

Re: latest version of media manager - install interrupted

Message 15 of 79
(17,629 Views)
Tried that command also Brian, no luck. Any idea on what type of programs the installer may conflict with? Trial almost ending and havnt been able to use it!
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