07-29-2009 06:47 PM
Don't think Microsoft is the culprit (hated saying that) since I don't have Roxio installed and Media Manager worked prior to installing the upgrade.
Nothing new was introduced to my pc.
08-10-2009 03:46 AM
no success with installing media manager after spending hours on the phone with support and this forum
seems no one knows how this product works
well, they finally posted another version of media manager on 8/6 and it finally works.
08-18-2009 05:21 PM
My issue with the latest version of media manager isn't with the install. It seems to install just fine. My problem is that it won't start. I just get a little window in the middle of my screen that says, "Offline". Has anyone else had this problem? I'm running Vista X64 SP2. The previous version (several weeks old or older) worked just fine.
Everytime I try to install Media Manager on my PC I keep getting errors. While Installing I get "TODO (Filename)" after I let the error report, the program completes the install. When I try to run it I get the following errors:
8/17/2009 12:11:52 PM Application Error Fault bucket 1415101203. Event ID 1001
8/17/2009 12:11:49 PM Application Error Faulting application convertdb.exe, version 188.8.131.52, faulting module msvcr71.dll, version 7.10.3052.4, fault address 0x0000302e. Event ID 1000
I have tried not loading any other programs on a clean boot, but it still will not load. I have not had this problem with prior version of the software. Should this be reported to support?
I think you have a bad installer package, go to search after unistalling, search out any file with verizon attached to the name, then go to regedit in the run command, find Hkeylocal machine software, scroll down to the verizon folder, right click and delete that folder. then reboot your machine and reinstall MM
08-14-2009 06:30 PM
I've tried to install the media manager several times. Everytime it starts up, a dialog box displays saying that the media manager has encountered a problem and needs to close. The dialog box allows me to send a report on the error. I've sent several reports over the last week and I've never received a response.
I've un-installed and re-installed the program several times.
08-14-2009 06:56 PM
I have the same problem. I was able to set it up initially and add a photo album with 460 jpgs. It showed up immediately on the DVR's Media Manager and I could view the jpgs on TV.
After I closed the program and restarted later, the program would show an error window stating it "encountered a problem and needed to close." As long as I didn't hit the OK button on the error window I could view the jpgs on my TV.
I'm running XP home premium.
I have a Vista 64-bit machine that has no problem handling Fios Media Manager.
But neither machine can handle my movie files -- timing out each time.
08-20-2009 07:39 AM
I have the same problem. I get error an message that "MM has encountered a problem and needs to close" as soon as the program opens. If I DO NOT hit SEND and leave message box open, I can view Photos and Videos. Songs play but NO SOUND. I can play songs with MM on my PC.
I have uninstalled and reinstalled once.
XP Media Center Edition SP3