Hello. Ok, so for anyone that is still having trouble installing Media Manager, here are the initial t/s steps. Be advised that individual registry errors or software conflicts may not be addressed with these steps. If that is the case, post specifics in the thread. TY.
The following steps should be used as a guide to resolve errors that may occur during the installation of Verizon’s Media Manager.
If all of the above steps have been taken, and you still experience installation errors, please post here or contact Verizon Technical Support at (888) 553-1555.
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10-31-2009 07:20 AM
I just installed Media Manager on my Home Server last night. I connected via RDC like you did, and at first it wouldn't let me run the .exe file from my Software directory. I copied the .exe to the desktop, and it worked from there.
Photos and music seem to play nicely, but video is terrible, like watching YouTube over a 56k modem connection. Any ideas on how to improve video playback? I don't know how the Media Manager software works, so I don't know if the problem is with the server being overloaded or with the set-top box.
I am running Mac OS 10.6. I installed Media Manager and it worked. I then created a slide show in iPhoto to add and now Media Manager crashes immediately upon opening. I have uninstalled and reinstalled several times with no luck. I went to Verizon online chat and was told straight out by the agent that there is nothing that he could do or recommend, that the Media Manager software is what is! In other words, he was telling me that there is no support offered for this software. Ridiculous to offer something and when it doesn't work just say, "Oh, well...."
I've had a similar experience with OS X 10.6 and the Verizon Media Manager. On my original download, everything worked fine and I could select various events and photo albums from iPhoto and even some playlists from iTunes to see and listen to via the media manager on our DVR. Then for some inexplicable reason, it crashes immediately upon start. The only thing I could attribute it to was adding lots of new iTunes playlist folders and playlists. I too removed it and re-installed without any change.
Same exact issue here. as the two right above. Crashes as soon as it launches. iMac with 10.6.2
One thing I did notice as the system requirements for the Mac version of Media Manager only goes up to Leopard releases. Perhaps snow leopard is not supported
Two things since my last posting:
1. I am running Snow Leopard not just Leopard. That certainly might make a difference about the crashes.
2. I have noticed that no one from Verizon has bothered to respond to our postings which makes me wonder if they care about customers' concerns. If there is a problem, admit it, post it, tell us that you are working on it and will alert us when the problem is fixed and ready for "prime time." Otherwise, Verizon, you don't look so good.
I, too, am having the very same issues as the other people who have made a posting. I, too, contacted Verizon support and they provided ZERO help. The tech with whom I spoke said he had not heard of the problem where Mac users running Snow Leopard where the MM originally worked and then just stopped working. Every time I boot my computer and it tries launching MM...then crash goes the program.
From what I read from the others, it looks as if the best course of action is to just uninstall Verizon Media Manager and wait until they re-issue an "updated and improved" program for our computers.
The idea was good but I don't think that they (the company) fully understood the ramifications.
12-11-2009 10:17 AM - edited 12-11-2009 10:18 AM
Spoke with Verizon Fios Support. They had nothing to offer not even a tech support email address to send a copy of the error report. Best they could suggest was to post the error report here. They say no more than 20,000 characters so only the actual crash thread is below.
Appears it is in Thread 10 when it gets a kernel protections error as it attempts to access the iphoto library.
Sorry about the long post.
Process: Verizon Media Manager 
Path: /Applications/Verizon Media Manager.app/Contents/MacOS/Verizon Media Manager
Version: 9.1.26 (9.1.26)
Code Type: X86 (Native)
Parent Process: launchd 
Interval Since Last Report: 1381 sec
Crashes Since Last Report: 6
Per-App Interval Since Last Report: 29 sec
Per-App Crashes Since Last Report: 6
Date/Time: 2009-12-11 11:50:35.610 -0500
OS Version: Mac OS X 10.5.8 (9L30)
Report Version: 6
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 10
0 libSystem.B.dylib 0x931fe6fa select$DARWIN_EXTSN + 10
1 libSystem.B.dylib 0x931e0155 _pthread_start + 321
2 libSystem.B.dylib 0x931e0012 thread_start + 34
Thread 10 Crashed:
0 libstdc++.6.dylib 0x9608aa2f __dynamic_cast + 59
1 ...ple.carbonframeworktemplate 0x000aea98 CVZFiosMMDeviceParser::GetIPHOTOTrackIDAndDTPFileInfo(xmlpp::Node const*) + 1156
2 ...ple.carbonframeworktemplate 0x000b6732 CVZFiosMMDeviceParser::ReadIPHOTOSlidshowFromXMLFile(std::vector<tagFIOSALBUM*, std::allocator<tagFIOSALBUM*> >&) + 2842
3 ...ple.carbonframeworktemplate 0x000b7064 CVZFiosMMDeviceParser::ImportIPHOTOFolders() + 422
4 com.verizon.mediamanager 0x0000663f CVZFiosMMMediaDC::ImportIPHOTOLibrary() + 19
5 com.verizon.mediamanager 0x0001975a -[VZFiosMMPhotoView LoadIPHOTOLibraryThread:] + 70
6 com.apple.Foundation 0x94008dfd -[NSThread main] + 45
7 com.apple.Foundation 0x940089a4 __NSThread__main__ + 308
8 libSystem.B.dylib 0x931e0155 _pthread_start + 321
9 libSystem.B.dylib 0x931e0012 thread_start + 34
Thread 10 crashed with X86 Thread State (32-bit):
eax: 0xb03cd7dc ebx: 0x000ae628 ecx: 0x124344d0 edx: 0x00000000
edi: 0x00133308 esi: 0x273ae170 ebp: 0xb03cd7f8 esp: 0xb03cd7b0
ss: 0x0000001f efl: 0x00010202 eip: 0x9608aa2f cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
I've read the dozens and dozens of posts about Media Manager problems but I don't see the answer (at least not a recent answer) to the basic problem I'm having.
I installed Media Manager yesterday. No problem. I have v9.2.72.
Scanned a bunch of .jpg files. No problem.
Went to my 7100 series DVR, selected Media Manager on the menu. Problem. I keep getting a message saying no computers can be found running Media Manager.
I've rebooted my router, PC, and the DVR STB. Still no joy.
I have Media Manager installed on a PC running WinXP SP3; Windows Firewall; Eset Smart Security V4; SuperAntispyware; and Ad Muncher.
My FiOS installation is pretty plain vanilla. Coax from the ONT split to an Actiontec Rev E router and the TV's installed around the house.
All other features on all STB's, including the DVR, work properly. Widgets, VOD, etc.
Can anyone suggest anything I can try to jump start the connection between my 7100 STB and my PC running Media Manager?
Thanks in advance.