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Media Manager Video Playback Issues

Media Manager Video Playback Issues

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Contributor ilovevz
Contributor
Posts: 7
Registered: ‎07-21-2009
Message 13 of 168
(10,806 Views)
 are you able to view other videos? on your tv, try going through the 3 websites listed on the menu and see if those videos will play. 
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Copper Contributor salsaman
Copper Contributor
Posts: 6
Registered: ‎10-12-2008
Message 15 of 168
(10,770 Views)

I can't get any videos to play. I've read many others of user's having the same problem.

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Bronze Contributor I
Bronze Contributor I
Posts: 55
Registered: ‎06-04-2009
Message 16 of 168
(10,731 Views)

None play.

 

HELP!!

 

sharkman.

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Contributor echorom43
Contributor
Posts: 3
Registered: ‎11-20-2008
Message 17 of 168
(10,713 Views)

Having the same problem.  Help!!!

 

I made the mistake of walking away from my PC when installing the latest version of media manager.  When I came back I saw a dialog box asking about something to do with ffdshow. Unfortunately, the dialog box had a timer associated with it and before I could read & decide what to do it automatically closed.

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 141
Registered: ‎07-16-2009
Message 19 of 168
(10,013 Views)
Looking into the video streaming issues now.  Will keep you posted. 

Brian K
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 141
Registered: ‎07-16-2009
Message 22 of 168
(9,999 Views)

Ok, so as for the Media manager video issue:

 

1. Exit Verizon Media Manager.

2. Go to 'C:\Program Files\Verizon\Verizon Media Manger\LiveUpdate' (or if you don't know how to do that, copy paste that in Run (Start -> Run) without the ' ' and press OK.

3. Double Click vzLiveUpgrade.exe

4. Let it run through the update and do any installations it needs to do.

5. It should reopen Verizon Media Manager.

6. Test using the sample video that comes with Media Manager first before your own.

 

Please post your findings... Thank you!

Brian K
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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Bronze Contributor I
Bronze Contributor I
Posts: 55
Registered: ‎06-04-2009
Message 23 of 168
(9,985 Views)

Brian..

 

Did the refresh and ran the exe.

 

No change... Same error on the sample (tokyo harbor) and tried one of my wmv's.

 

sharkman

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Nickel Contributor
Nickel Contributor
Posts: 37
Registered: ‎01-14-2009
Message 24 of 168
(9,977 Views)

Good Afternoon,

 

Mr Sharkman I really am sorry you are having this much of issue with the Video on the Media Manager.   I was able to download and as long as I allowed the needed access to the Media manager port everything seem to be working. 

 

Just wanted some background are you only using the Verizon Actiontech Router and not piggybacking a second router

-->If you are only using the verizon Router Sir please try shutting you Firewall completely Down on you pc with the Media manager just for Testing purposes

-->and Go out of the Media manager and refresh the Device on the STB  and test

-->I really hope this working for you.. 

 

Thank You for Choosing Verizon

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Copper Contributor salsaman
Copper Contributor
Posts: 6
Registered: ‎10-12-2008
Message 26 of 168
(9,972 Views)

The update worked for me. All videos now play. I'll update this thread if it stops working.

 

Thanks Brian

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 895
Registered: ‎12-01-2008
Message 27 of 168
(9,968 Views)

Sharkman, I'll be messaging you shortly.  Your issue is somewhat unique to your particular account...I am working on right now. Once I can verify a fix, I will be posting asap.

 

Glad that the update worked for some.

Message Edited by CharlesH on 07-23-2009 01:50 PM
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