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Media Manager Video Playback Issues

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ilovevz
Contributor
Contributor
Posts: 7
Registered: ‎07-21-2009

Re: Media Manager

Message 13 of 168
(11,082 Views)
 are you able to view other videos? on your tv, try going through the 3 websites listed on the menu and see if those videos will play. 
salsaman
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎10-12-2008

Re: Media Manager

Message 15 of 168
(11,046 Views)

I can't get any videos to play. I've read many others of user's having the same problem.

SHARKMAN44
Bronze Contributor I
Bronze Contributor I
Posts: 55
Registered: ‎06-04-2009

Re: Media Manager

Message 16 of 168
(11,007 Views)

None play.

 

HELP!!

 

sharkman.

echorom43
Contributor
Contributor
Posts: 3
Registered: ‎11-20-2008

Re: Media Manager

Message 17 of 168
(10,989 Views)

Having the same problem.  Help!!!

 

I made the mistake of walking away from my PC when installing the latest version of media manager.  When I came back I saw a dialog box asking about something to do with ffdshow. Unfortunately, the dialog box had a timer associated with it and before I could read & decide what to do it automatically closed.

VZ_Brian
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 141
Registered: ‎07-16-2009

Re: Media Manager

Message 19 of 168
(10,289 Views)
Looking into the video streaming issues now.  Will keep you posted. 

Brian K
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

VZ_Brian
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 141
Registered: ‎07-16-2009

Re: Media Manager

Message 22 of 168
(10,275 Views)

Ok, so as for the Media manager video issue:

 

1. Exit Verizon Media Manager.

2. Go to 'C:\Program Files\Verizon\Verizon Media Manger\LiveUpdate' (or if you don't know how to do that, copy paste that in Run (Start -> Run) without the ' ' and press OK.

3. Double Click vzLiveUpgrade.exe

4. Let it run through the update and do any installations it needs to do.

5. It should reopen Verizon Media Manager.

6. Test using the sample video that comes with Media Manager first before your own.

 

Please post your findings... Thank you!

Brian K
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

SHARKMAN44
Bronze Contributor I
Bronze Contributor I
Posts: 55
Registered: ‎06-04-2009

Re: Media Manager

Message 23 of 168
(10,261 Views)

Brian..

 

Did the refresh and ran the exe.

 

No change... Same error on the sample (tokyo harbor) and tried one of my wmv's.

 

sharkman

sanan77
Nickel Contributor
Nickel Contributor
Posts: 37
Registered: ‎01-14-2009

Re: Media Manager

Message 24 of 168
(10,253 Views)

Good Afternoon,

 

Mr Sharkman I really am sorry you are having this much of issue with the Video on the Media Manager.   I was able to download and as long as I allowed the needed access to the Media manager port everything seem to be working. 

 

Just wanted some background are you only using the Verizon Actiontech Router and not piggybacking a second router

-->If you are only using the verizon Router Sir please try shutting you Firewall completely Down on you pc with the Media manager just for Testing purposes

-->and Go out of the Media manager and refresh the Device on the STB  and test

-->I really hope this working for you.. 

 

Thank You for Choosing Verizon

salsaman
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎10-12-2008

Re: Media Manager

Message 26 of 168
(10,248 Views)

The update worked for me. All videos now play. I'll update this thread if it stops working.

 

Thanks Brian

CharlesH
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 895
Registered: ‎12-01-2008

Re: Media Manager

Message 27 of 168
(10,244 Views)

Sharkman, I'll be messaging you shortly.  Your issue is somewhat unique to your particular account...I am working on right now. Once I can verify a fix, I will be posting asap.

 

Glad that the update worked for some.

Message Edited by CharlesH on 07-23-2009 01:50 PM
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