Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Media Manager not working in Windows7

Reply
cathexis5
Contributor
Contributor
Posts: 2
Registered: ‎07-31-2011

Media Manager not working in Windows7

Message 1 of 5
(1,562 Views)

I installed media manager a few months ago................. and it seemed to work OK for a couple of weeks.  Now i get a pop up saying Media Manager has stopped working ( checking for a solution ) a problem caused the program to stop working correctly. Windows will close and notify you if a solution is available....(which it never does).............. Why cant you guys fix this **bleep**@ This has happened multiple times before......too amny time for me to count...... i wind up uninstalling and reinstalling with the same outcome??? Come on NOW.

4 REPLIES 4
Frank_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 47
Registered: ‎12-30-2010

Re: Media Manager not working in Windows7

Message 2 of 5
(1,545 Views)

There are no known issues with Media Manager and Windows 7.  Please try to uninstall and then reinstall Media Manager.

Thanks,

Frank_VZ

Frank
CET/Social Media


Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

lmun
Contributor
Contributor
Posts: 1
Registered: ‎10-29-2011

Re: Media Manager not working in Windows7

Message 3 of 5
(1,436 Views)

I don't think you actually read the post above.  I have the exact same problem and have uninstalled/reinstalled on a Windows 7 (64 bit) system. It loads the first screen for a few seconds and then demands to close and posts the following:

 

Problem Event Name: BEX
Application Name: Verizon Media Manager.exe
Application Version: 9.5.67.0
Application Timestamp: 4e98682f
Fault Module Name: Avance.dll
Fault Module Version: 6.0.19.0
Fault Module Timestamp: 4cc5a04b
Exception Offset: 00041ae6
Exception Code: c0000409
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 1ead
Additional Information 2: 1ead641666d0da3ef93d23ec2c5e4612
Additional Information 3: 7872
Additional Information 4: 78728a79bda53a68145a89f6fb03040f

 

Is the program actually ready for prime time???

PJL
Gold Contributor V
Gold Contributor V
Posts: 2,069
Registered: ‎08-07-2008

Re: Media Manager not working in Windows7

Message 4 of 5
(1,423 Views)

@lmun wrote:

I don't think you actually read the post above.  I have the exact same problem and have uninstalled/reinstalled on a Windows 7 (64 bit) system. It loads the first screen for a few seconds and then demands to close and posts the following:

 

Problem Event Name: BEX
Application Name: Verizon Media Manager.exe
Application Version: 9.5.67.0
Application Timestamp: 4e98682f
Fault Module Name: Avance.dll
Fault Module Version: 6.0.19.0
Fault Module Timestamp: 4cc5a04b
Exception Offset: 00041ae6
Exception Code: c0000409
Exception Data: 00000000
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 1ead
Additional Information 2: 1ead641666d0da3ef93d23ec2c5e4612
Additional Information 3: 7872
Additional Information 4: 78728a79bda53a68145a89f6fb03040f

 

Is the program actually ready for prime time???


I'm running it on a Windows 7 64-bit system and it works just fine.  Have you unistalled it and tried to reinstall it as a full administrator?  FYI there is an unistall program in the Verizon start menu folder, but you should also try doing it via the  programs and features control panel.

nteeman
Nickel Contributor
Nickel Contributor
Posts: 33
Registered: ‎05-25-2009

Re: Media Manager not working in Windows7

Message 5 of 5
(1,372 Views)

I have Windows Vista and have same problem. Almost every day or so when I go to my desktop PC there is a message that Media Manager has stopped working. It prompts me if I wnat the info of the problenm sent and I respond yes.

 

I also sent message through Media Manager.  No reply.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.