I lost all my services (TV and Internet) yesterday. When I checked the splitter in the basement it was too hot to touch and the end of the supply coax cable was melting. The service contact's response was , WOW that's not suposed to happen. Hopefully the tech's can repair today. Any ideas what caused this and can it be prevented?
Make sure the ONT is properly grounded. It sounds like a shorted device or coax somewhere. Something should have taken out a safety before a coax "melted" The tech will need to troubleshoot this issue. Anything less would just be an assumption.
If it were my house I would unplug the ONT power and disconnect the battery. Please consult tech support prior to doing this.
yes, I immediately unplugged the power box and disconnect coax's from splitter
Also consider the battery connector wires for the battert back up.
Start a new topic or ask questions in the open forum.
