I lost all my services (TV and Internet) yesterday. When I checked the splitter in the basement it was too hot to touch and the end of the supply coax cable was melting. The service contact's response was , WOW that's not suposed to happen. Hopefully the tech's can repair today. Any ideas what caused this and can it be prevented?
12-06-2011 06:41 AM - edited 12-06-2011 06:43 AM
Make sure the ONT is properly grounded. It sounds like a shorted device or coax somewhere. Something should have taken out a safety before a coax "melted" The tech will need to troubleshoot this issue. Anything less would just be an assumption.
If it were my house I would unplug the ONT power and disconnect the battery. Please consult tech support prior to doing this.