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Melted Coax cable, Hot to touch 2 way splitter

Melted Coax cable, Hot to touch 2 way splitter

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Contributor
Contributor
Posts: 2
Registered: ‎12-06-2011
Message 1 of 4
(3,157 Views)

I lost all my services (TV and Internet) yesterday.  When I checked the splitter in the basement it was too hot to touch and the end of the supply coax cable was melting.  The service contact's response was , WOW that's not suposed to happen.  Hopefully the tech's can repair today.  Any ideas what caused this and can it be prevented?

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Platinum Contributor III
Platinum Contributor III
Posts: 6,819
Registered: ‎08-23-2008
Message 2 of 4
(3,155 Views)

Make sure the ONT is properly grounded. It sounds like a shorted device or coax somewhere. Something should have taken out a safety before a coax "melted" The tech will need to troubleshoot this issue. Anything less would just be an assumption.

 

If it were my house I would unplug the ONT power and disconnect the battery. Please consult tech support prior to doing this.

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Contributor
Contributor
Posts: 2
Registered: ‎12-06-2011
Message 3 of 4
(3,152 Views)

yes, I immediately unplugged the power box and disconnect coax's from splitter

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Platinum Contributor III
Platinum Contributor III
Posts: 6,819
Registered: ‎08-23-2008
Message 4 of 4
(3,148 Views)

Also consider the battery connector wires for the battert back up.

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