Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Mini Boxes reboot every 15 minutes

Reply
KKreass
Contributor
Contributor
Posts: 1
Registered: ‎08-11-2020

Mini Boxes reboot every 15 minutes

Message 1 of 2
(361 Views)

Any with the issue - no matter the time of day - all 3 reboot after watching any channel for more than 15 minutes......at this point we are wasting money with Verizon.

 

Case in point.....called customer service yesterday - 081020 at 3pm.....was on hold until 5:05 pm.......where is the leadership in the customer service unit that prevents 2 hours holds???? 

 

I can never get in touch with someone and the chat feature is so rudamentaty - all that happens is that you are passed to someone else. 

 

Anyone have better luck with Cox Communications? 

1 REPLY 1
clem53
Gold Contributor III Gold Contributor III
Gold Contributor III
Posts: 1,470
Registered: ‎12-06-2010

Re: Mini Boxes reboot every 15 minutes

Message 2 of 2
(345 Views)

@KKreass wrote:

Any with the issue - no matter the time of day - all 3 reboot after watching any channel for more than 15 minutes......at this point we are wasting money with Verizon.

 

Case in point.....called customer service yesterday - 081020 at 3pm.....was on hold until 5:05 pm.......where is the leadership in the customer service unit that prevents 2 hours holds???? 

 

I can never get in touch with someone and the chat feature is so rudamentaty - all that happens is that you are passed to someone else. 

 

Anyone have better luck with Cox Communications? 


Calling in is the LEAST likely way to get help and the most frustrating.

Here is the preferred list of ways to contact Verizon:

 

1. @VerizonSupport via Twitter (this is the same team that handles vzdirect on dslreports.com)

2. Fios Facebook page

3. Chat

4. Community (once the customer has exhausted the other 3 options, the moderators will escalate it internally to @VerizonSupport)

5. dslreports.com or YouTube

6. 800 number should always be the last resort

 

The @VerizonSupport is the very best way to get immediate assistance and they handle it all (tech support, billing, customer complaints, etc.)

 

Does the main box reboot at the same time as the mini's? Have you checked the router to see if it's loosing it's internet connection when this happens? Have you tried powercycling the router? Have you checked all the coax connections in the system? When the boxes reboot are they loosing power, or their video signal?

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.