Missing HD channels

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Platinum Contributor III
Platinum Contributor III
Posts: 6,821
Registered: ‎08-23-2008

Re: Missing HD channels

Message 11 of 13
(4,917 Views)

 


@jamieva wrote:

If you are only getting the locals and pay HDs, then it's not a box or HDMI issue, it's a setup issue.  Can you log into to My Verizon and see what you are setup for?  It sounds like to me they did not set you up on Extreme HD from the get go and are trying to resolve it the wrong way.


 

I agree. It sounds like the account is not setup properly and is not subscribed to the exteme package. Or it is and the STBs do not know it. Tech support should be able to see this.

 

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 141
Registered: ‎07-16-2009

Re: Missing HD channels

Message 12 of 13
(4,698 Views)

Hello.  I'm sorry that you aren't getting everything that you have been paying for, I will work with you to get that fixed.  When you go to the "missing" HD Channels, what message appears on your screen?  Does it say "Not Subscribed", or does it say "Channel Currently Unavailable"? 

Brian K
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

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Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎08-21-2009

Re: Missing HD channels

Message 13 of 13
(4,682 Views)

FiosTechAL worked with me in fixing this.  I am not sure what the issue was.  On my account it shows I was subscribed, but something was amiss with the order.  I can now receive all my HD channels now.

 

WOOT!

 

Thanks so much, problem solved.

 

 

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