I am a returning Verizon customer. My Fios service at home is fine. I have downloaded the Fios Mobile app to both my cell phone and my iPad. When I am in the app and click the Watch Now link and click on any TV show, I receive an error message "ERROR. We are unable to process your request. Please try again later." When I click the On Demand link and select Movies link (or any of the items that display in the drop down), I get the same error message "ERROR. We are unable to process your request. Please try again later." This mobile app does not function for me at all. I have deleted the mobile app and reinstalled it with every discussion from a tech.
I have spoken to so many people in technical support areas. There has been a ticket opened, and then closed because the technician couldn't figure out the problem so he closed the ticket. That seems to be my last straw! I have even gone into a Verizon store and they couldn't help me.
I'm concerned that I switched cable carriers.
Did you call support to open ticket or via help option in app?
if not via app, try that route. It is a different support group.
yes, support line should be able to direct ticket to correct group.
but when I have had issues, app support has been helpful.
BTW, what device did you load app on?
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