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Mobile Remote wont locate dvr.....

Mobile Remote wont locate dvr.....

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Contributor onextremechevy
Contributor
Posts: 1
Registered: ‎02-18-2010
Message 1 of 2
(2,751 Views)

On my widget I see a option for Mobile Remote, I registered my phone and got the app. When it searched for a box it will not locate it.  What can I do?

1 REPLY 1
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 144
Registered: ‎07-16-2009
Message 2 of 2
(2,681 Views)

@onextremechevy wrote:

On my widget I see a option for Mobile Remote, I registered my phone and got the app. When it searched for a box it will not locate it.  What can I do?


onextremechevy,


Do you know if Remote DVR works otherwise (i.e. over the web www.verizon.com/fiostvcentral)?  If not then we will have to troubleshoot the issue as Remote DVR.  If it DOES work over the web (or mobile web http://m.verizon.com/tv) then the issue is with the app itself in which case you will want to contact Verizon Wireless for support.


 

Regards,

Chris

Christian
Verizon Telecom
Fiber Solution Center


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