Most channels showing Unsubcribed to, cannot view channels I am paying for

[aleshiaba]

I have ran the auto-fix widget many times. I have been trying to get hold of tech support since 9am this morning, to no avail. Verizon customer service leaves a lot to be desired. Unsubcribed status is showing on all HD based channels. Billing will not give me credit for outage, until tech support verifies, and tech support will not pickup. Have been on hold for 2-3 hours...very unhappy customer

[Anthony_VZ]

I am sorry for the problems you are having with the channels not working. We would like to help out with this. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.

[TonyaD_VZ]

We sent you a message on our private support board to assist you and we did not receive a response.  Please repost the issue if you are still experiencing a problem so that we may assist you.  Tonya C.