I reported this and was sent the same box as a replacement, but before I could send the old one back, the new one is doing the same thing and I get the message "Press Menu to wach Fios TV, otherwise turn off your TV". **bleep**???
Solved! Go to Solution.
Assuming you were not unlucky and got a second bad box, the most likely cases are
With #1 by far the most likely scenario.
Check your auto power off settings.
I am a new convert from Optimum and never had this problem with their STB. So, when I called VerizonTS to report the problem, why would they not tell me what you are saying? Why would they just ship me another box? Please tell me how to disable the auto turnoff setting, because my mom does watch the same channel for more than 4 hours. I checked the sleep timer and it was not turned on. What is ONT? Thank you!
Given the short attention span of people these days, how many people will go 4 hours without touching the remote. New TVs have a similar feature and I think are shorter.
about that default being 4 hours......if verizon wants to make more money, which they obviously do, you might think it would benefit them more to have the set-top boxes ship with the sleep timer set to off , so as to maximize the chance to advertise to us.....but that extra money would probably pale when compared to their loss of customers after their television got images etched onto their screens permanently from perhaps being left on for days while viewing a channel with a bright banner across bottom or while viewing onscreen menu.....that seems more likely to me as the reason for the default being 4 hours than any concern for our power consumtion or attention spans....any other possible reasons? maybe to maximize settop box lifespan?