Had exactly the same experience except the movie eventually died and couldn't restart.
Called Tech Support and (after waiting 25 min on hold) was told that they were doing work on the server (Sat Nite 8pm) and it may be available in a few hours.
He put me through to Customer Support who said that they couldn't take it off the bill. I would have to call back after I get my bill and ask for a credit. You've got to be kidding me. They aren't empowered to just take it off.
There's no way I'd remember to call back a month from now for $6.
So I sit down to writer a complaint and you're right. There is absolutely no way to complain except to go on the forum for everyone else to see.
We spend over $400 a month on various Verizon services and I have to call back in a month for $6.