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Movie description overlay stuck on screen!

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Cupcake3
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Posts: 1
Registered: ‎02-14-2020

Movie description overlay stuck on screen!

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I have no idea how my grandparents keep doing this but they keep calling me to “fix” the description for the movie “Waves” is overlayed in the upper left corner, the screen is gray but you can still see the channel playing. It stays on no matter what channel, in the guide, in on demand, every menus option ever ! 

I can only fix it by unplugging the box and resetting it but what is even causing this?! 

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clem53
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Gold Contributor III
Posts: 1,384
Registered: ‎12-06-2010

Re: Movie description overlay stuck on screen!

Message 6 of 9
(5,081 Views)

 

 



@glitch2020 wrote:

How do you reboot screen? Do you unplug router or box?

 


Try: menu>customer support >Top support tools >Reboot set top box. If that doesnt work, you'll have to unplug the power to the box for 2 minutes,  then plug back in.

View solution in original post

8 REPLIES 8
Hateful
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Posts: 1
Registered: ‎03-04-2020

Re: Movie description overlay stuck on screen!

Message 2 of 9
(5,980 Views)

Mine reset when I went into settings and just clicked save settings. I don't know the cause but they should save a restart, which is painfully slow. 

 

I should note that it was a grandparent for me also.

KennyG1
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Registered: ‎03-22-2020

Re: Movie description overlay stuck on screen!

Message 3 of 9
(5,791 Views)

My mother (almost 80) showed my this EXACT thing today - what is Waves to begin with?

I am going to try to reboot her device, but I too want to know how this is happening to older people only???  

Screenoverlay
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Posts: 1
Registered: ‎04-12-2020

Re: Movie description overlay stuck on screen!

Message 4 of 9
(5,447 Views)

Ouch.  I am 50 and just happened to me. I am not old! I unplugged it to fix it.😭😂

glitch2020
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Posts: 1
Registered: ‎05-01-2020

Re: Movie description overlay stuck on screen!

Message 5 of 9
(5,108 Views)

How do you reboot screen? Do you unplug router or box?

 

clem53
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Gold Contributor III
Posts: 1,384
Registered: ‎12-06-2010

Re: Movie description overlay stuck on screen!

Message 6 of 9
(5,082 Views)

 

 



@glitch2020 wrote:

How do you reboot screen? Do you unplug router or box?

 


Try: menu>customer support >Top support tools >Reboot set top box. If that doesnt work, you'll have to unplug the power to the box for 2 minutes,  then plug back in.

View solution in original post

jstea
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Posts: 1
Registered: ‎09-13-2018

Re: Movie description overlay stuck on screen!

Message 7 of 9
(1,352 Views)

Thanks, your suggestion did the trick.

Kmon
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Posts: 1
Registered: ‎01-19-2021

Re: Movie description overlay stuck on screen!

Message 8 of 9
(1,181 Views)

Thank you - worked like a charm - wonder what is happening; my mom is 86 as well and does this constantly;  trying to figure out which buttons she is pushing;

 

we also have an issue with pressing the 0 and input and I get a call that ‘the TV broke again’. 🙂

clem53
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Gold Contributor III
Posts: 1,384
Registered: ‎12-06-2010

Re: Movie description overlay stuck on screen!

Message 9 of 9
(1,162 Views)

@Kmon wrote:

Thank you - worked like a charm - wonder what is happening; my mom is 86 as well and does this constantly;  trying to figure out which buttons she is pushing;

 

we also have an issue with pressing the 0 and input and I get a call that ‘the TV broke again’. 🙂


My mom used to do essentially the same thing all the time. She'd change inputs, then I'd get a call the TV was all snow. Colored the button red to keep her from pressing it too often, then put a post it up with how to fix instructions.

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