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After losing my TV service on Friday morning, I finally got all channels back this morning. Now, the living room DVR is out of service. I waited on hold for 60 minutes with FIOS TV support for a technician to answer the call; never happened. I also tried resetting the box and using the on-line repair "tools" to no avail. Hopefully, those monitoring this site will contact ME to fix the problem. This is nothing short of reprehensible "customer service".
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I'm guessing you got this fixed by now, but just in case. There is a DVR refresh button under the menu. Sometimes when my MRDVR will not communicate with the other boxes, if you do this it corrects the problem. Good luck. I can surely understand your frustration, I too have been there.