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Multi Room DVR - Out of Service

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prattbrat41
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Contributor
Posts: 1
Registered: ‎03-26-2012

Multi Room DVR - Out of Service

‎03-26-2012 07:03 PM

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(361 Views)

After losing my TV service on Friday morning, I finally got all channels back this morning.  Now, the living room DVR is out of service.  I waited on hold for 60 minutes with FIOS TV support for a technician to answer the call; never happened.  I also tried resetting the box and using the on-line repair "tools" to no avail.  Hopefully, those monitoring this site will contact ME to fix the problem.  This is nothing short of reprehensible "customer service".     

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gac1rl
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Posts: 2
Registered: ‎04-07-2012

Re: Multi Room DVR - Out of Service

‎04-07-2012 06:52 AM

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(310 Views)

I'm guessing you got this fixed by now, but just in case.  There is a DVR refresh button under the menu.  Sometimes when my MRDVR will not communicate with the other boxes, if you do this it corrects the problem.  Good luck.  I can surely understand your frustration, I too have been there.

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