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Multi-Room DVR streaming issues

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NNard
Bronze Contributor I
Bronze Contributor I
Posts: 53
Registered: ‎01-04-2011

Multi-Room DVR streaming issues

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(1,430 Views)

I have FiOS about two years now and there is a slight issue that I have when streaming recorded programs on a remote HD STB - periodically when viewing I notice a slight signal interruption where the picture briefly pixelates and this happens once in a while when viewing On Demand programs as well.  I have run self diagnostics which show good signal levels (SNR), checked the MOCA stats through the router interface which clearly show all STB's with approximately 240mbps, changed the coaxial cables to quad shield RG6, contacted tech support to remotely check my network and all turned up fine.  A tech was out a few months ago to replace a splitter and something in the ONT as well as exchanging my router to the latest Actiontec (Rev. I).  I would like to mention that Live TV is fine as well as viewing recorded programs from the DVR itself. I do not know what else to do to correct this issue. I would appreciate any feedback and advice and certainly would like a Verizon employee to escalate this issue if necessary.  I am really happy with the service but this slight minor issue really bugs me.  Thanks for anyone who could help me resolve this issue that I have had since my installation.  Last night I unplugged all my STB's, reset the router and then connected the STB's one by one starting with the DVR.  

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Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Multi-Room DVR streaming issues

Message 2 of 4
(1,411 Views)

I am sorry about the streaming issues. We would like to look into this in more detail. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.

Anthony_VZ

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Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Multi-Room DVR streaming issues

Message 2 of 4
(1,412 Views)

I am sorry about the streaming issues. We would like to look into this in more detail. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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NNard
Bronze Contributor I
Bronze Contributor I
Posts: 53
Registered: ‎01-04-2011

Re: Multi-Room DVR streaming issues

Message 3 of 4
(1,365 Views)

I would like to thank all the Verizon employees involved in helping troubleshoot this issue.  A tech agent will be dispatched to help boost one of the STB's that have a slightly lower signal.

Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Multi-Room DVR streaming issues

Message 4 of 4
(1,181 Views)

It was our pleasure to help get this fixed for you. Anytime you need assistance please don't hesitate to make a post on the forums. Thank you for being loyal Verizon subscriber. 

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

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