04-20-2009 08:18 AM
I have long considered a TIVO but don't want to pay for the truck roll, which I along with many thing is dumb. Has anyone tried to get the cards installed at the Verizon store, by bringing their TIVO to the store. Seems like to me it should be an option that will let Verizon verify the serial number and device they are installed into. I know Verizon is busy enough and should let this appen to save service calls.Message Edited by prisaz on 02-26-2009 02:01 AM
There is no charge for a cablecard install truck rool. When I had mine, I was told there is not even a way to bill it if they wanted to.
05-20-2009 11:07 AM
05-20-2009 12:11 PM
Verizon has now standardized on M-CARDs. You won't find a Verizon installer with S-CARDs unless they just removed them from another customer's home.
05-20-2009 01:22 PM
05-20-2009 01:25 PM
05-20-2009 01:30 PM
05-20-2009 01:35 PM
05-20-2009 03:30 PM
I just got off of the phone with support - I had a great experience with them on several problems with my account (after a previous bad experience....).
When it came to the M vs S card talk, the support person didn't know so she asked around and I said it was for a TiVo (tivo hd) and she said that the standard is to send out two cards. She didn't know about M or S but put a note on the account for the tech that I wanted an M card.
Bottom line, try that approach - to have a note put on for the tech doing the truck roll. I need to finalize this tomorrow as other account changes need to be put into affect before the cable card order but I'll let you know how it ends up...
05-24-2009 01:37 PM
I have to say that getting a cable card of any kind is still quite a process at Werizon. Let me tell you my experiences so far:
Can anyone comment as to why it is so difficult to get a cable-card? And why the overall order system/tech support/online order tracking is so sparse with information?
Thanks for any replies or comments.
05-24-2009 02:09 PM
It is difficult for them, because it is not something that many of them deal with on a daily or even monthly basis.... Because of it being different, assumtions, that it will be the same as the normal stuff, are made....
Think about it like this..... There is a closet with 100 little drawers... Somone else arranged everything in these drawers but none of them are marked.... In order to do your job, everyday, you use the same 5 drawers and those 5 always have the things you need and after a while you don't even have to look at the drawers, you just know which one has what you need for that particular job... then one day someone needs a cable card... you don't know what that is, so you ask and someone that has heard of one of those, says "its in one of the drawers".... or maybe someone says "it not in the drawer, its at the store".... or maybe they dont say and they just run in the closet real quick and come back with one..... either way, you still don't know what it is, and you don't hear about one again for months...
All of the Verizon employees have access to information about or have been notified about cable cards.... most of them just did not reatain the information for whatever reason or another... with it not even being on the fios website (other than a brief overview buried in the support section) It is obviouly not a piece of hardware that is being pushed for sales and such...
Best of luck withe CableCard.