Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Multiple hangups and freezes with brand new Home Media DVR

Reply
veriz106
Contributor
Contributor
Posts: 1
Registered: ‎04-18-2010

Multiple hangups and freezes with brand new Home Media DVR

Message 1 of 2
(2,350 Views)

HI all, new to FIOS and the forums.

 

I got TriplePlay installed on Friday. Motorola 7216 with the latest release (1.7.1).

 

I had to reset the remote right away on Friday night but after the reset, I didn't see any issues other than lack of responsiveness with the left arrow key.

 

I used the DVR for the first time last night and started seeing some high-severity bugs right away. 

 

* I recorded two shows at the same time and powered on and off while recording. The receiver was tuned to a locked channel at the time. THe DVR split the shows into three segments each.

* This morning, I started getting errors that the DVR could not access data. The error message advised me to unplug the unit and plug it back in again, which I did. I have had to do this three times this morning.

 

The picture has frozen twice this morning and the unit has rebooted itself each time.

 

The guide now pages forward 12 hours instead of 6 hours as well.

 

For the moment, I'm staying away from anything to do with the DVR and am just going to watch live TV. With luck the picture will not freeze again.

 

I'm pretty appalled, to be honest.

 

Has anyone had a similar experience lately and were your problems addressed in a satisfactory manner?

 

Or should I just go back to my old provider, which was more expensive but provided a much more stable DVR?

1 REPLY 1
VZ_Kim
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 135
Registered: ‎01-23-2010

Re: Multiple hangups and freezes with brand new Home Media DVR

Message 2 of 2
(2,273 Views)

Hi veriz106, sounds like you may need a new stb. If you're still having issues with this, you can either call 1-800-VERIZON for a replacement or send me a personal message with your account name and address so that I can send you one.

 

Kim
Verizon Telecom
Fiber Solution Center


Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.