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My Favorites disappeared from web programming view and web based programming is BROKEN

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dogbrain
Bronze Contributor I
Bronze Contributor I
Posts: 68
Registered: ‎04-01-2012

My Favorites disappeared from web programming view and web based programming is BROKEN

Message 1 of 2
(2,236 Views)

Just after the most recent Verizon web site change, my favorites stopped working from the web programming app.

 

I can see all channels, but when I click the favorites heart, nothing comes up.

favorites not available.jpg

 

Favorites are visible from the STB.

 

Also, the DVR view from the web programming app is no longer accessible.

set top box not responding.jpg

 

I rebooted the STB, but that has not changed this issue.

 

I can no longer program recordings from the web view:

 

cannot record.jpg

 

I can successfully record from the STB hand held controller.

 

Is anyone else seeing something similar?  

 

Can anyone from Verizon help me resolve this issue?

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dogbrain
Bronze Contributor I
Bronze Contributor I
Posts: 68
Registered: ‎04-01-2012

Re: My Favorites disappeared from web programming view and web based programming is BROKEN

Message 2 of 2
(2,142 Views)

Router was the culprit.  Internet access seemed normal, but the router could not handshake with the STB.  

 

Replacing the router resolved this issue.

View solution in original post

1 REPLY 1
dogbrain
Bronze Contributor I
Bronze Contributor I
Posts: 68
Registered: ‎04-01-2012

Re: My Favorites disappeared from web programming view and web based programming is BROKEN

Message 2 of 2
(2,143 Views)

Router was the culprit.  Internet access seemed normal, but the router could not handshake with the STB.  

 

Replacing the router resolved this issue.

View solution in original post

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