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'My Set-top Box' Not showing in online account management

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egs4029
Contributor
Contributor
Posts: 2
Registered: ‎03-04-2009

'My Set-top Box' Not showing in online account management

Message 1 of 3
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Just got FiOS installed on Friday, however when I go online to manage my account, and click on the "My Set-top Box" link, none of my boxes are shown. I've reset my router, to see if this will remedy the problem, but to no luck.

 

Any ideas? 

 

 

2 REPLIES 2
TimSykes
Gold Contributor III
Gold Contributor III
Posts: 1,059
Registered: ‎10-21-2008

Re: 'My Set-top Box' Not showing in online account management

Message 2 of 3
(3,415 Views)
Yeah give it a week or so. It needs time to build it into the online database. Its not instant.
cartman13
Contributor
Contributor
Posts: 3
Registered: ‎03-04-2009

Re: 'My Set-top Box' Not showing in online account management

Message 3 of 3
(3,364 Views)

Mine showed up about 2 days after installation.

 

Not sure if it's just took time or if ti's because i spent an hour on the phone with tech support trying to figure it out and they finally escalated it.

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