'My Set-top Box' Not showing in online account management
egs4029
Newbie

Just got FiOS installed on Friday, however when I go online to manage my account, and click on the "My Set-top Box" link, none of my boxes are shown. I've reset my router, to see if this will remedy the problem, but to no luck.

Any ideas? 

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Re: 'My Set-top Box' Not showing in online account management
TimSykes
Specialist - Level 2
Yeah give it a week or so. It needs time to build it into the online database. Its not instant.
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Re: 'My Set-top Box' Not showing in online account management
cartman13
Newbie

Mine showed up about 2 days after installation.

Not sure if it's just took time or if ti's because i spent an hour on the phone with tech support trying to figure it out and they finally escalated it.

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