My digital adapter died

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Contributor
Contributor
Posts: 2
Registered: ‎05-13-2010

My digital adapter died

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This is the little black box that functions as an alternative to the set-top box.  Verizon offers one free to every customer.

 

Mine seems to have quit.  The "On" light works and everything is plugged in, but the TV screen informs me that there is no signal AND that it can't read the time.

 

How do I get this thing diagnosed and, if it is dead, replaced?

 

Thanks!

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Gold Contributor VII
Gold Contributor VII
Posts: 2,325
Registered: ‎08-05-2008

Re: My digital adapter died

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Do you have a known working wall jack?  If so try temporarily moving it to that jack and hook it up to whatever TV is there.  If it works then the problem is in the cabling, if not call VZ and tell them it died.  They will send a new one (via UPS) and you can return the bad one (for free) by taking it to a UPS store.  BE SURE TO GET A RECEIPT AND TRACKING NUMBER.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Gold Contributor V
Gold Contributor V
Posts: 1,692
Registered: ‎05-17-2009

Re: My digital adapter died

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@MarkEDixon wrote:

This is the little black box that functions as an alternative to the set-top box.  Verizon offers one free to every customer.

 

Mine seems to have quit.  The "On" light works and everything is plugged in, but the TV screen informs me that there is no signal AND that it can't read the time.

 

How do I get this thing diagnosed and, if it is dead, replaced?

 

Thanks!


If the tv says "no signal" this is a message fromt he TV itself.

 

Most common things to check.

 

1. Make sure that the cable from the box to the tv is connected and tight.

2. Make sure you are using the right input on the tv.

  • If using coax (screw on cable) make sure the tv is on channel 3.
  • If using composite cables (red, white, yellow) make sure you are on the video input

3. try replacing those cables or connecting to another tv.

4. Power cycle the box (unplug from electric. wait a minute or so, then plug back in.)

 

Thats about all you can do to those adaptors




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Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: My digital adapter died

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that box doesn't produce that type of message.  that is a message coming from your TV.   IT should only really read that if you use red white and yellow.   and then you want to make sure you are telling your TV to look at the proper input.

 

if your TV is hooked up to that box with a coax, you won't see a message like that unless you are on the wrong input.   make sure it's on channel 3 if it's hooked up with coax.    sometimes very rarely channel 4.  

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Gold Contributor VII
Gold Contributor VII
Posts: 2,325
Registered: ‎08-05-2008

Re: My digital adapter died

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The message from a DCT-700 with no signal is:

 

               THIS CHANNEL IS HAVING TEMPORARY TECHNICAL DIFFICULTIES.

 

So as others have said, this message must be from your TV.  Follow the suggestions by SPACEDEBRIS for checking the signal from the box to the TV.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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