My guide no longer HD?

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Contributor
Contributor
Posts: 3
Registered: ‎12-06-2009

My guide no longer HD?

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  Media guide no longer displays in HD mode on HD channels. All I get is the bigger looking guide that was seen on non HD channels. I know there was a firmware update recently in the NYC area, but the guide hasn't returned to the old look.  I have more than 1 TV, and tried rebooting all the boxes so I know it's not specific to 1 TV or box. 

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Contributor
Contributor
Posts: 3
Registered: ‎12-06-2009

Re: My guide no longer HD?

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   Will the Guide be in 4:3 format forever? Anone know?

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Silver Contributor II
Silver Contributor II
Posts: 372
Registered: ‎09-15-2009

Re: My guide no longer HD?

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If you got the 1.7 IMG update, Verizon stretched the guide in preparation for a true 16:9 guide. There are no plans to return it back to a 4:3. Everyone will have to wait until the next IMG update and the true 16:9 format.



"If your problem has been solved, please mark it as such. Don't forget to hand out your Kudos!"
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Contributor
Contributor
Posts: 3
Registered: ‎12-06-2009

Re: My guide no longer HD?

Message 4 of 4
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  Hey thanks! Wish I could get this kind of info from the website, or god forbid a custermer service rep that actually knows what's going on//

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