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My recorded shows and recordings are gone?

My recorded shows and recordings are gone?

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Contributor
Contributor
Posts: 1
Registered: ‎01-10-2012

My recorded shows and recordings are gone?

Message 1 of 15
(3,438 Views)

I got "upgraded" to the new guide last night.  This morning my DVR is showing 18% full (my old recordings) but the DVR keeps telling me that I have no recordings nor any scheduled recordings.  Is there something I need to do to see my recordings from "pre-upgrade"???

 

Thanks,

Rob

 

14 REPLIES 14
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Contributor
Contributor
Posts: 4
Registered: ‎11-07-2011

Re: My recorded shows and recordings are gone?

Message 2 of 15
(3,403 Views)

same story here...33% full...lost all recordings!!..unbelievable!

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Silver Contributor I
Silver Contributor I
Posts: 210
Registered: ‎01-06-2012

Re: My recorded shows and recordings are gone?

Message 3 of 15
(3,390 Views)

It happened to me, too.  There was a line above "Recordings" on the DVR menu that said "Refresh devices."  When I clicked on that, everything came back.

 

Many bizarre things are happening since the "upgrade."  I was watching TV while it happened, and everything stopped working for about an hour.  It would have been nice to have some warning!  Many things are working only sporadically now: I get messages saying I don't have DVR capability for widgets; I periodically lose all DVR functions...I have to assume that all will be corrected  quickly!

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Contributor
Contributor
Posts: 3
Registered: ‎01-10-2012

Re: My recorded shows and recordings are gone?

Message 4 of 15
(3,376 Views)
Refresh Devices didn't work for me. All my recordings and Series subscriptions are gone. I've been on hold with Verizon support for 52 minutes now.
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Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎11-15-2011

Re: My recorded shows and recordings are gone?

Message 5 of 15
(3,359 Views)

Did you get anywhere with support? i'm on hold for them right now. SO upset that this happened with ZERO warning. 

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Contributor
Contributor
Posts: 5
Registered: ‎01-11-2012

Re: My recorded shows and recordings are gone?

Message 6 of 15
(3,348 Views)

This also happened to me without warning.  Spoke with tech support last night and after a few signals sent, I knew I wasn't getting back my recordings.  I am not happy.  I was told by Verizon Fios, that there is a "local news channel" for my area, Brooklyn, NY....well guess what, another lie.  The local news channel is for Long Island. I switched from Optimum in October and thinking about switching back.  

 

We were never told that this would happen.  I am going to contact   Customer Service today....wish me luck!

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Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎11-15-2011

Re: My recorded shows and recordings are gone?

Message 7 of 15
(3,345 Views)

I was told via twitter to power cylce my box...I'm not at home but will try it when I get home tonight, I can't see how that will fix the problem but I'll hold off calling and complaining until I give that a try.

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Contributor
Contributor
Posts: 5
Registered: ‎01-11-2012

Re: My recorded shows and recordings are gone?

Message 8 of 15
(3,338 Views)

I "power cycled" with the tech last night.......still don't have my recordings.

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Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎11-15-2011

Re: My recorded shows and recordings are gone?

Message 9 of 15
(3,331 Views)

Did they give you any explanation or offer you any compensation for your troubles?

 

The same thing happened to two DVRs in my apt, Ive been thrilled with FiOS, but a gaffe like this is unnaceptable in my opinion. 

 

 

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Contributor
Contributor
Posts: 5
Registered: ‎01-11-2012

Re: My recorded shows and recordings are gone?

Message 10 of 15
(3,328 Views)

I was speaking with a Tech guy, he had no explanation for me.  He did say that he was sure we knew this might happen and then said that some people didn't lose anything on their DVR's. 

 

When I asked what FIOS could do for me, he said he is in the Tech department and couldn't do anything.  He could have switched me to Customer service, however, at that point I really needed to get off the phone.

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