NBC HD 504 not working
NJmom11
Newbie

Anyone else having this problem?  I can watch regular NBC (ch 4) and I can watch HD channels (e.g., Fox, 505), but NBC HD 504 isn't working at all.  It just bounces you back to the channel we were previously watching.

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Re: NBC HD 504 not working
clem21
Community Leader
Community Leader

Last time I had a problem similar to this, it was a bad box that couldn't properly tune the correct frequency any more. Give Fios a call and have them run a check for you.

Re: NBC HD 504 not working
Eydes
Enthusiast - Level 2

Happening again!  VI

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Re: NBC HD 504 not working
evmar
Newbie

Same here

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Re: NBC HD 504 not working
verizonejr
Newbie

I have the same issue. I called tech support. They fixed it and lasted one day.  I’ll call them again. 

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Re: NBC HD 504 not working
verizonejr
Newbie

Mine just freezes after playing a few seconds. 

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Re: NBC HD 504 not working
Nilsa_VZ
Community Manager
Community Manager

Our sincerest apologies for the issues being reported. Our development team is aware and have been working on a fix to address the issues, which will be released tomorrow. 

Please feel free to post on this thread should the fix not address the issue.

Thank you for your patience and please stay safe!


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Nilsa
Community Manager

Community Manager
Community Manager II
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Re: NBC HD 504 not working
ssd84
Newbie

503, 505, 510, 513 are not working 

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Re: NBC HD 504 not working
UserS1
Newbie

Channel 505 not working, 005 works.  Love watching the world cup with freezing and pixelation

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Re: NBC HD 504 not working
dexman
Community Leader
Community Leader

I'm in the Boston market. The NBC & CBS HD channels look clean 👌