05-13-2013 09:10 AM
05-13-2013 10:12 AM
Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases". There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
05-25-2013 12:14 PM
We haven't heard from you in quite a while, and it does appear your issue was resolved elsewhere. If you do ever need us again go ahead and respond in the public thread and we can take care of you.