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NEW FIOS ONE PAUSING ISSUE

NEW FIOS ONE PAUSING ISSUE

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Copper Contributor GRECON19
Copper Contributor
Posts: 16
Registered: ‎06-14-2019
Message 1 of 2
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Have the new FIOS ONE boxes and whenever you pause a program on one TV it is pausing all the TV's in the house who are watching the same channel and the other TV"S then get locked up.  It is quite annoying especially with the money the we pay Verizon.  I called tech support and they said it shouldn't do that it is only supposed to pause the TV/box that is in that room not any of the others.  That was the only thing they said so tech support was totally useless.  Has anyone experienced this issue and if so has it been resolved?   The boxes have way too many bugs and tech support did say they have already issues updates to the boxes.  

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Moderator Moderator
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Posts: 1,626
Registered: ‎07-06-2016
Message 2 of 2
(287 Views)
Hi GRECON19,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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