×

Switch Account

Need help getting VOD and Search to work with My Own Router and Quantum 1100G behind it

Need help getting VOD and Search to work with My Own Router and Quantum 1100G behind it

Reply
Highlighted
Copper Contributor gw2002
Copper Contributor
Posts: 5
Registered: ‎06-02-2019

Hi, my setup looked like this:

ONT-CAT5-Asus RT-N66U WAN port

ONT-Coax to splitter (Splitter connected to Quantum 1100G Coax port and all STBs 

The 1100G is set to Bridge Mode and its LAN port connected to a LAN port on the RT-N66U. All DHCP and Router functions are turned off on the Quantum.

 

The network is configured as a single class C LAN (192.168.50.0/24).The Asus and the 1100G each have their own individual static addresses on my LAN. (192.168.50.1, 192.168.50.2).

 

I have the FIOS TV setup with the "main" STB being a DVR, and the other STBs act as clients to this one.

 

Issue: VOD and Search do not work. DVR works fine. STBs get their DHCP addresses no problem but System Information on the main DVR says: VOD Server Status Failed.

Verizon says I MUST have the Quantum be my router to make this work, but I don't want to believe them. I have even tried cloning the MAC address of the 1100G on the WAN Ethernet port of my primary Asus router and released/renewed my DHCP address with FIOS but no change. I'm told there's no port forwarding required, but there must be some sort of secret communication going on  between the Quantum and Verizon. Can I duplicate it? HELP! Any ideas?

5 REPLIES 5
Gold Contributor VII
Gold Contributor VII
Posts: 4,765
Registered: ‎10-18-2016

https://www.dslreports.com/faq/verizonfios?

 

Under section 3.1 you can see the different ways to accomplish this task.

 

Copper Contributor gw2002
Copper Contributor
Posts: 5
Registered: ‎06-02-2019
Message 3 of 6
(510 Views)

thanks - will look

Copper Contributor gw2002
Copper Contributor
Posts: 5
Registered: ‎06-02-2019

The posting you referred me to has eveolved. Right at the bottom someone explains that you can use port forwarding to eliminate the third router. I did this on my my primary router: port forwarded TCP 35000->9001 on DVR and UDP 63145- to DVR.

 

This enabled the DVR to work remotely (with my iPhone My Fios TV app) and fixed the search feature on the media server. However, the VOD connection still doesn't work. Under System Information, it still shows VOD Server Status: Failed

Any ideas folks?

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,705
Registered: ‎11-04-2008

In the Internet Forums, there is an updated guide on using your own router with FIOS TV service.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Gold Contributor VII
Gold Contributor VII
Posts: 4,765
Registered: ‎10-18-2016

Restart your set top box. See if that fixes the issue.

i remember responding to this on Wednesday and noting my reply is not showing.

its something i laugh at. In any case you can ask those questions at dsl reports under fios 

 

https://www.dslreports.com/forum/vzfiber

 

Where the internet gurus can assist you better.

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.