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Re: Need to replace my VERIZON remote
Teacher23
Newbie
‎08-05-2019 07:01 AM

I unscrewed the small screw but could not see how to take the case off. It seemed sealed as one piece. Maybe I had a different remote.

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Re: Need to replace my VERIZON remote
Overviewer
Newbie
‎11-14-2019 03:28 PM

No, you have the same remote. It is really hard to get the two pieces apart. I had to use and exacto knife to break the connection and then force a small screw drive in the small space I created. It then separated and I was able to try to clean the surfaces. I cleaned the rubber pads with Dove since it is the best at cleaning any greasy substance. It went back together surprisingly easy. Unfortunately, my remote still did not work properly. I hope it works for you.

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Re: Need to replace my VERIZON remote
Sootyb
Enthusiast - Level 1
‎11-30-2019 08:17 AM

Alcohol (not the drinking kind) also works if you don't have any Windex (who doesn't have Windex - guess how I found out that alcohol works???)

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Re: Need to replace my VERIZON remote
Sootyb
Enthusiast - Level 1
‎11-30-2019 08:22 AM

Seeker1437   what does  "dpijg" mean and how do you do it?

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Re: Need to replace my VERIZON remote
Edg1
Community Leader
Community Leader
‎11-30-2019 03:00 PM
@Sootyb wrote:

Seeker1437   what does  "dpijg" mean and how do you do it?

I think it was a typo for "doing". Follow these steps...

Menu > Customer support > Top support tool > Replace Fios remote. 

You can do it right on the TV. 

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Re: Need to replace my VERIZON remote
CRobGauth
Community Leader
Community Leader
‎12-03-2019 05:15 PM

Keep in mind that there will be a charge to replace remote.

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Re: Need to replace my VERIZON remote
Denali2
Enthusiast - Level 1
‎03-06-2021 08:32 AM

Great post!!

I decided to use CRC Electronic Cleaner.  I filled up a very small container with the liquid and used cotton swabs to apply the cleaner to the contact points to clean them.  Electronic cleaner basically dries on contact and leaves no residue and is plastic safe.  My   remote works like new!

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Re: Need to replace my VERIZON remote
LawrenceC
Moderator Emeritus
‎03-06-2021 08:37 AM

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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