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Need to replace my VERIZON remote

Need to replace my VERIZON remote

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Contributor Teacher2
Contributor
Posts: 2
Registered: ‎08-05-2019
Message 11 of 16
(610 Views)

I unscrewed the small screw but could not see how to take the case off. It seemed sealed as one piece. Maybe I had a different remote.

Contributor Overviewer
Contributor
Posts: 1
Registered: ‎11-14-2019
Message 12 of 16
(334 Views)

No, you have the same remote. It is really hard to get the two pieces apart. I had to use and exacto knife to break the connection and then force a small screw drive in the small space I created. It then separated and I was able to try to clean the surfaces. I cleaned the rubber pads with Dove since it is the best at cleaning any greasy substance. It went back together surprisingly easy. Unfortunately, my remote still did not work properly. I hope it works for you.

Contributor Sootyb
Contributor
Posts: 2
Registered: ‎11-30-2019
Message 13 of 16
(223 Views)

Alcohol (not the drinking kind) also works if you don't have any Windex (who doesn't have Windex - guess how I found out that alcohol works???)

Contributor Sootyb
Contributor
Posts: 2
Registered: ‎11-30-2019
Message 14 of 16
(219 Views)

Seeker1437   what does  "dpijg" mean and how do you do it?

Gold Contributor V Gold Contributor V
Gold Contributor V
Posts: 1,210
Registered: ‎06-24-2018
Message 15 of 16
(192 Views)

@Sootyb wrote:

Seeker1437   what does  "dpijg" mean and how do you do it?


I think it was a typo for "doing". Follow these steps...

Menu > Customer support > Top support tool > Replace Fios remote. 

You can do it right on the TV. 

MVP CRobGauth MVP
MVP
Posts: 7,707
Registered: ‎11-04-2008
Message 16 of 16
(96 Views)

Keep in mind that there will be a charge to replace remote.


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