Netflix Crashing Fios TV One box

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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎10-19-2009

Netflix Crashing Fios TV One box

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I upgraded to the FIOS TV One box.  However, every time I try to tune to channel 838 to watch Netflix, the box crashes.  I just keep getting a spining circle and the picture flashes (or it's black with the spinning symbol).  I am able to log into Netflix fine, but pretty much soon after when I select a profile (and I've tried multiple profiles), it crashes.  I'm forced to unplug and replug the box back in.  I swapped the set top box out thinking it was the issue with the box, but the new box is having the same issue.  I did not have this problem on my STB before the upgrade to FIOS One.  Also, Netflix seems to work fine on my Fios One Mini box, so it's just a problem with the main media server.  Any ideas???

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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎10-19-2009

Re: Netflix Crashing Fios TV One box

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It turned out to be a handshake issue when running through a receiver and using non-quality hdmi wires.  Unplugging from the receiver for a week an replacing the wire solved the issue.  Took a few months before a I finally got a Verizon support person who knew what the issue was. 

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Gold Contributor III Gold Contributor III
Gold Contributor III
Posts: 1,058
Registered: ‎12-06-2010

Re: Netflix Crashing Fios TV One box

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Try menu, system, system information, hit info,down arrow, ok to reset Netflix app. Hope that helps.

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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎10-19-2009

Re: Netflix Crashing Fios TV One box

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This did not work.  Same thing happened when I reset and then logged back in. 

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Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎10-19-2009

Re: Netflix Crashing Fios TV One box

Message 4 of 5
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It turned out to be a handshake issue when running through a receiver and using non-quality hdmi wires.  Unplugging from the receiver for a week an replacing the wire solved the issue.  Took a few months before a I finally got a Verizon support person who knew what the issue was. 

View solution in original post

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Moderator Moderator
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Registered: ‎07-06-2016

Re: Netflix Crashing Fios TV One box

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