Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you switch and bring your phone.

Netflix Crashing Fios TV One box

SOLVED
Reply
Butterstick
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎10-19-2009

Netflix Crashing Fios TV One box

Message 1 of 5
(10,730 Views)

I upgraded to the FIOS TV One box.  However, every time I try to tune to channel 838 to watch Netflix, the box crashes.  I just keep getting a spining circle and the picture flashes (or it's black with the spinning symbol).  I am able to log into Netflix fine, but pretty much soon after when I select a profile (and I've tried multiple profiles), it crashes.  I'm forced to unplug and replug the box back in.  I swapped the set top box out thinking it was the issue with the box, but the new box is having the same issue.  I did not have this problem on my STB before the upgrade to FIOS One.  Also, Netflix seems to work fine on my Fios One Mini box, so it's just a problem with the main media server.  Any ideas???

1 ACCEPTED SOLUTION

Accepted Solutions
Butterstick
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎10-19-2009

Re: Netflix Crashing Fios TV One box

Message 4 of 5
(7,484 Views)

It turned out to be a handshake issue when running through a receiver and using non-quality hdmi wires.  Unplugging from the receiver for a week an replacing the wire solved the issue.  Took a few months before a I finally got a Verizon support person who knew what the issue was. 

View solution in original post

4 REPLIES 4
clem53
Gold Contributor III Gold Contributor III
Gold Contributor III
Posts: 1,601
Registered: ‎12-06-2010

Re: Netflix Crashing Fios TV One box

Message 2 of 5
(10,659 Views)

Try menu, system, system information, hit info,down arrow, ok to reset Netflix app. Hope that helps.

Butterstick
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎10-19-2009

Re: Netflix Crashing Fios TV One box

Message 3 of 5
(10,530 Views)

This did not work.  Same thing happened when I reset and then logged back in. 

Butterstick
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎10-19-2009

Re: Netflix Crashing Fios TV One box

Message 4 of 5
(7,485 Views)

It turned out to be a handshake issue when running through a receiver and using non-quality hdmi wires.  Unplugging from the receiver for a week an replacing the wire solved the issue.  Took a few months before a I finally got a Verizon support person who knew what the issue was. 

View solution in original post

GaryDM
Moderator Moderator
Moderator
Posts: 2,161
Registered: ‎07-06-2016

Re: Netflix Crashing Fios TV One box

Message 5 of 5
(7,425 Views)

In order to keep discussion on the community current, this topic has been locked to prevent new replies. If you have a similar question or issue that you wish to discuss, then please feel free to post a new message on the most relevant board. Thanks!

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title