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Netflix doesn't work on Fios TV

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seajay0514
Contributor
Contributor
Posts: 3
Registered: ‎08-11-2021

Netflix doesn't work on Fios TV

Message 1 of 3
(702 Views)

When I go to the Netflix channel on my cable box, I get the spinning circle for a while, then the error message

 

Couldn't connect to Netflix. Please try again or restart your

home network and streaming device. For more information,

visit netflix.com/nethelp.

Code: NW-2-5

[Try Again] [More Details] [Exit]

 

Try Again just gives the same error again. This had been happening on and off, but now it's every time. I can get to Netflix just fine from my computer, phone, and Amazon Fire device.

1 ACCEPTED SOLUTION

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clem53
Gold Contributor IV Gold Contributor IV
Gold Contributor IV
Posts: 1,694
Registered: ‎12-06-2010

Re: Netflix doesn't work on Fios TV

Message 2 of 3
(673 Views)

@seajay0514 wrote:

When I go to the Netflix channel on my cable box, I get the spinning circle for a while, then the error message

 

Couldn't connect to Netflix. Please try again or restart your

home network and streaming device. For more information,

visit netflix.com/nethelp.

Code: NW-2-5

[Try Again] [More Details] [Exit]

 

Try Again just gives the same error again. This had been happening on and off, but now it's every time. I can get to Netflix just fine from my computer, phone, and Amazon Fire device.


Try: Main Menu > Settings > System Information, scroll to page 2, hit OK to reset the Netflix app. Power cycle the box, you should be OK.

View solution in original post

2 REPLIES 2
clem53
Gold Contributor IV Gold Contributor IV
Gold Contributor IV
Posts: 1,694
Registered: ‎12-06-2010

Re: Netflix doesn't work on Fios TV

Message 2 of 3
(674 Views)

@seajay0514 wrote:

When I go to the Netflix channel on my cable box, I get the spinning circle for a while, then the error message

 

Couldn't connect to Netflix. Please try again or restart your

home network and streaming device. For more information,

visit netflix.com/nethelp.

Code: NW-2-5

[Try Again] [More Details] [Exit]

 

Try Again just gives the same error again. This had been happening on and off, but now it's every time. I can get to Netflix just fine from my computer, phone, and Amazon Fire device.


Try: Main Menu > Settings > System Information, scroll to page 2, hit OK to reset the Netflix app. Power cycle the box, you should be OK.

View solution in original post

seajay0514
Contributor
Contributor
Posts: 3
Registered: ‎08-11-2021

Re: Netflix doesn't work on Fios TV

Message 3 of 3
(630 Views)

Thanks, that worked.

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