Netflix doesn't work on Fios TV

[cjhughes0514]

When I go to the Netflix channel on my cable box, I get the spinning circle for a while, then the error message

Couldn't connect to Netflix. Please try again or restart your

home network and streaming device. For more information,

visit netflix.com/nethelp.

Code: NW-2-5

[Try Again] [More Details] [Exit]

Try Again just gives the same error again. This had been happening on and off, but now it's every time. I can get to Netflix just fine from my computer, phone, and Amazon Fire device.

[clem21 · Accepted solution]

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@seajay0514 wrote:

When I go to the Netflix channel on my cable box, I get the spinning circle for a while, then the error message

Couldn't connect to Netflix. Please try again or restart your

home network and streaming device. For more information,

visit netflix.com/nethelp.

Code: NW-2-5

[Try Again] [More Details] [Exit]

Try Again just gives the same error again. This had been happening on and off, but now it's every time. I can get to Netflix just fine from my computer, phone, and Amazon Fire device.

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Try: Main Menu > Settings > System Information, scroll to page 2, hit OK to reset the Netflix app. Power cycle the box, you should be OK.

[cjhughes0514]

Thanks, that worked.