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New Channel guide not on all TV set boxes

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teegrooving1
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎02-08-2010

New Channel guide not on all TV set boxes

Message 1 of 3
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I noticed that I have the new channel guide on my setbox QIP 6200 but I still have the old guide on my three QIP 2500. Anyone experience a similiar problem? I am in Maryland.

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Justin
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,173
Registered: ‎08-05-2008

Re: New Channel guide not on all TV set boxes

Message 2 of 3
(456 Views)

@teegrooving1 wrote:

I noticed that I have the new channel guide on my setbox QIP 6200 but I still have the old guide on my three QIP 2500. Anyone experience a similiar problem? I am in Maryland.


If your 2500 boxes are -1 or -2 models, then as I understand it they won't get 1.9 because they don't even have the necessary hardware capacity for it. If they are -3 models, then they should have gotten 1.9 but they would be very slow from what I have heard. (I replaced my 2500-1 box and 2500-3 box with HD boxes before I received 1.9 so I have no personal experience here, I am just telling you what I have been told)

 

You should be able to tell what model they are by looking at the model number on the front of the STB.

 

__________________________________
Justin
FiOS TV, Internet, and phone user
QIP7232, QIP7100-P2, IMG 1.9A
Keller, TX 76248

MDFiOS
Nickel Contributor
Nickel Contributor
Posts: 29
Registered: ‎08-14-2008

Re: New Channel guide not on all TV set boxes

Message 3 of 3
(411 Views)

You'll see an even better channel guide if you get Vz to replace the 6100 STB with a 7100. Call tech support and work your way through to a real person. I just got off the phine with Tonya who said they are aware the 6100's have some issues with IMG 1.9 and agreed to ship a replacement 7100 - at no charge.

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