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New Customer Old DVR

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alliekc
Contributor
Contributor
Posts: 4
Registered: ‎03-22-2012

New Customer Old DVR

Message 1 of 2
(410 Views)

I am a new customer to Fios Triple Play switching from Directv.  Am very disappointed in the fact that i received an old and refurbished DVR as opposed to new equipment.  When I call support they told me I have to ask on line for a new DVR which I think I am entitled to and also have to pay $40.00 to upgrade.  Why did I not receive this DVR initially and why do I have to pay as an "upgrade".

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Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: New Customer Old DVR

Message 2 of 2
(367 Views)

When we install new customers we hook up the equipment that was ordered. If someone requests a DVR, we install a DVR. We don't guarantee any specific model box. All boxes we offer are fully functional and if refurbished from another customer, they go through quality control to make sure they are functional. I apologize you didn't get the specific model you were looking for, but should you decide to upgrade to the higher capacity box, follow these instructions.

 

 You can go to www.verizon.com/fiostvcentral 
1.       Sign In
2.       Select the “FiOS TV” Tab
3.       Select “Settings”  sub-listing
4.       Select “Set Top Boxes” from the drop down list
5.       Select the “Go” button under “Want more from your FiOS DVR.”

 

 

Anthony_VZ

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