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New Customer - nothing but problems with Set Top Box

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JennC
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Posts: 4
Registered: ‎05-27-2012

New Customer - nothing but problems with Set Top Box

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So after 1st receiving the wrong box at installation, driving an hour to get the right box, that box shutting off and resetting all the time, having a "NEW" box sent straight from their warehouse according to the rep....I received the "new " box today and it is far from new. It is cracked on the front, scratched, and now I am on hold once again, for maybe the 8th time in a month and probably spending another hour on hold for my friday night waiting for a rep to make me all kinds of promises, only to be told to call back later for some type of credit that they can never seem to give me while I have been on the phone with them already. I have never in my life received such bad service and spent so much time on the phone trying to resolve issues on NEW service. Definitely not the experience I was expecting when I switched from Time Warner after being a 15 year customer and being told my bill would be $125 and it's actually $154. I feel scammed.

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