I have been an old user of Direct TV for quite some time and I am transitioning to Fios TV as anew user. Please understand that a new user may not understand some Fios Formats that may be simple to other users. As soon as I installed Fios TV, I clicked on a local CBS station. It worked, but lookedfuzzyand the channel did not have HD quality. I was concerned that the local Station and other channels would look fuzzy and had poor quality than my previous provider. But I did not understand that the HD Channel Fios Format started at the500 Channel level.This may seem simple to other users, but for a new user, it took a little effort to understand. Channel 3 was only SD andChannel 503 was HDandlooked great.So, for allNew Users, please understand that HD does look great in FIOS and understand that HD Channels start at channel 500!