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New Fios TV Won't let me Log ON

New Fios TV Won't let me Log ON

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Contributor ShopRat59
Contributor
Posts: 1
Registered: ‎09-19-2018
Message 1 of 7
(2,641 Views)

Last week I replaced my old (and working fine) FIO My TV app on my droid phone with the new one - based on a propmt that the old one was obsolete.

 

Now I can't log on.  My ID/Password work fine via a browswer but when I try to log on via FIOS TV I get: Sign-In-Error USer Id or Password is invalid. Please try again later or login at http://myverizon.com/ to manage your account if the problem persists.  

Error Code: 9-6-13-203-140

 

I did sign in to my verizon, by found nothing that helps with this error.  

 

My issue IS NOT that i don't know what my ID/Password are or that i mistyped them in my droid phone.

 

Please help, I use this app every day - our at least I used to.

6 REPLIES 6
Contributor ArcticHawk
Contributor
Posts: 2
Registered: ‎10-08-2018
Message 2 of 7
(2,535 Views)

Did your issue get resolved? The same problem, including the error code, started with me on Saturday, Oct. 7. I used the app just fine Friday evening.

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Contributor JohnnyCeeVA
Contributor
Posts: 4
Registered: ‎04-28-2015
Message 3 of 7
(2,489 Views)

The Fios TV app will not accept special characters in your password anymore (or at least, it won't accept the two I have been using for the past 4 years; ! and ^).  It took me 90 minutes on the phone with four different customer service representatives to figure this one out.  A special character password will get you into your MyVerizon account and your MyFios app, but not the Fios TV app.  Reset your password to alphanumeric and you will be fine.

Contributor ArcticHawk
Contributor
Posts: 2
Registered: ‎10-08-2018
Message 4 of 7
(2,475 Views)

Your solution worked for me (change password and elimiate special characters). Thank you!

Contributor JohnnyCeeVA
Contributor
Posts: 4
Registered: ‎04-28-2015
Message 5 of 7
(2,396 Views)

You're welcome.

Contributor Coronersdeciple
Contributor
Posts: 1
Registered: ‎10-20-2018
Message 6 of 7
(2,288 Views)

Worked for me as while. Ityclear the password policy filters for Verizon websites and the Verizon FIOS TV App are not the same. 

If they change the PW policy they should be requiring all users to change their PWs. Simple and common industry best practice.

Contributor CMR158
Contributor
Posts: 1
Registered: ‎01-01-2019
Message 7 of 7
(1,605 Views)

We just started having this issue. We’ve been using the app just fine until this morning. I changed my password to remove social characters and now it’s just letters and numbers. Seems odd that Verizon would change their security requirements in this fashion. Regardless, while I am able to log onto MyVerizon with the new password, I am still unable to get onto the FIOsTV app. 

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