Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

New Fios TV customer - access full media guide

SOLVED
Reply
CAG
Bronze Contributor I
Bronze Contributor I
Posts: 50
Registered: ‎12-19-2011

New Fios TV customer - access full media guide

Message 1 of 4
(2,625 Views)

I have a HD set top box connected to a standard TV.  I can not access the full menu guide.  When I press the Menu button the half menu shows.  Does anyone know how I can get back the full menu guide?  I had it before.  Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
lacticacidtrip
Silver Contributor III
Silver Contributor III
Posts: 377
Registered: ‎10-23-2008

Re: New Fios TV customer - access full media guide

Message 2 of 4
(2,590 Views)

Hi CAG,

 

Sounds like your Preferred Guide setting has been changed. Follow either of these two pathways to change it back:

 

Menu > Settings > Television > Preferred Guide > Full Guide > OK > Exit

Menu > TV Listings > Settings > Preferred Guide > Full Guide > OK > Exit


Find this post helpful, informative or just something you agree with? Click the red ‘thumbs-up’ button.
Did this post solve your problem? Click the green ‘Accept as Solution’ button.

View solution in original post

3 REPLIES 3
lacticacidtrip
Silver Contributor III
Silver Contributor III
Posts: 377
Registered: ‎10-23-2008

Re: New Fios TV customer - access full media guide

Message 2 of 4
(2,591 Views)

Hi CAG,

 

Sounds like your Preferred Guide setting has been changed. Follow either of these two pathways to change it back:

 

Menu > Settings > Television > Preferred Guide > Full Guide > OK > Exit

Menu > TV Listings > Settings > Preferred Guide > Full Guide > OK > Exit


Find this post helpful, informative or just something you agree with? Click the red ‘thumbs-up’ button.
Did this post solve your problem? Click the green ‘Accept as Solution’ button.

View solution in original post

CAG
Bronze Contributor I
Bronze Contributor I
Posts: 50
Registered: ‎12-19-2011

Re: New Fios TV customer - access full media guide

Message 3 of 4
(2,531 Views)

Thanks for your reply.

 

I contacted Verizon and they reset the set-top box.

lacticacidtrip
Silver Contributor III
Silver Contributor III
Posts: 377
Registered: ‎10-23-2008

Re: New Fios TV customer - access full media guide

Message 4 of 4
(2,498 Views)

Hi CAG,

 

Thanks for getting back to me. I'm glad that you were able to find a resolution to your issue. And I'm happy that you found the information I provided helpful.


Find this post helpful, informative or just something you agree with? Click the red ‘thumbs-up’ button.
Did this post solve your problem? Click the green ‘Accept as Solution’ button.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.