11-28-2013 06:19 PM
12-11-2013 11:32 AM
I have the identical problem with the recent software upgrade which VERIZON did to my DVR. I too have "Manual Series" listed under the "Manage Series Recordings" section of my DVR for about 10 of the tv shows that I have tagged to be recorded weekly. In addition, I have lost the ability to actually manage these series in that I cannot change the priority order of their recording preference. Others have posted to this forum complaining about these very same problems.
I've tried twice to report the first problem to VERIZON's technical support staff, but met with indifference in the first attempt (a guy recommended that I replace my DVR with a new one - an utterly ridiculous suggestion), and in my second attempt I got a somewhat helpful lady who couldn't correct this glitch and was unaware of others having same problem but promised to send it up the flagpole to higher level tech folks (best action that I realistically could get).
As I told VERIZON's techies, I likely was not the only customer experiencing this same problem - and your and several others posting confirm my hunch. VERIZON leaves a lot to be desired in the testing of their software "upgrades".
01-02-2014 08:06 AM
I'm seeing this same problem. I contacted Verizon Support using the Live Chat, and they were not helpful. They just said there's nothing they can do and I need to reprogram the faulty ones.
08-13-2014 11:59 AM