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New In Home Agent version

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Keith_Weisshar
Copper Contributor
Copper Contributor
Posts: 17
Registered: ‎08-14-2013

New In Home Agent version

Message 1 of 2
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Why does the request replacement remote screen in the latest version of In Home Agent say "Please confirm your contact number" above the green "I need a new remote" button?  What happens if this field is left blank and the green "I need a new remote" button is pressed?

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armond_in_nj
Gold Contributor IV
Gold Contributor IV
Posts: 1,416
Registered: ‎04-10-2012

Re: New In Home Agent version

Message 2 of 2
(766 Views)

@Keith_Weisshar wrote:

Why does the request replacement remote screen in the latest version of In Home Agent say "Please confirm your contact number" above the green "I need a new remote" button?  What happens if this field is left blank and the green "I need a new remote" button is pressed?



OK, I'll bite.  What happens?  And what difference does it make?  I ordered a new remote recently, it arrived shortly thereafter, and there was no charge on my monthly bill.  I don't recall all the details of the transaction, but it's likely that I used the screen that you described.

 

There's always the possibility that an individual these days does not have a phone number (mobile or otherwise).  However it seems to me if VZ wants a phone number they can use to contact me if there's a problem delivering my new free remote (or to verify the validity of the remote replacement which is perhaps the reason for the request), I don't find it onerous to provide one.

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