Did you go back in and verify the setting change saved properly?
This is not a function of the remote, but the option on the STB.
You can buy the older remotes that will work with the new boxes.
Read the first page of this thread.
Solution is posted there.
What idiot came up w/ the change to the "Last" button on the remote?
It used to do exactly what it said, take you to the last channel you were watching. Now I press Last and get a 2-3 second delay then get a menu which requires me to then press the enter button to get back to the last channel.
VZ software\remote control response has always been slow, now it's more painful.
What's next, when I press the Mute button the sound stays on until I get a menu?