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New ON DEMAND Screen Hard To READ - CAN NOT SEE New Menu

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Nickel Contributor
Nickel Contributor
Posts: 47
Registered: ‎06-03-2011

New ON DEMAND Screen Hard To READ - CAN NOT SEE New Menu

Message 1 of 5
(2,901 Views)

HI, Anyone else watch the NEW Fios TV ON Demand menu and notice the screen is difficult to read? Black with a Gray background is very difficult to read. My TV is HD and I am having difficulty seeing the new screen menu. I was wondering how can I change the colors and Font Size so I can read better their Screen? The new ON Demand Screen matches Netflix. BUT on Netflix I can program the colors and font size for best viewing. I think Verizon is insensitive to their customers needs by making the font size SO small and the colors black and light gray. II have attempted to contact Customer Service and found their menu runs me in a infinite circle that never finds a Human.  

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,914
Registered: ‎11-04-2008

Re: New ON DEMAND Screen Hard To READ - CAN NOT SEE New Menu

Message 2 of 5
(2,846 Views)

Mine is black background with grey letters.

But as you move to a menu item, it becomes bright and nearly white.

And the font size is about the same as it is when you hit the info button to get details of a program.


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Contributor
Contributor
Posts: 1
Registered: ‎03-30-2017

Re: New ON DEMAND Screen Hard To READ - CAN NOT SEE New Menu

Message 3 of 5
(2,288 Views)

Same problem here!!! It's extremely hard to see those tiny words on the screen. I have a 40 inch and is viewing from only 5-6 feet away and this is with corrected vision (glasses and contacts). I hope Verizon fix this issue. It's really bad. 

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Nickel Contributor
Nickel Contributor
Posts: 47
Registered: ‎06-03-2011

Re: New ON DEMAND Screen Hard To READ - CAN NOT SEE New Menu

Message 4 of 5
(2,157 Views)

I wish I could see this menu better.

I just had Cataract eye surgery on both eyes and my vision is 20/20

The screen VIEW is poorly designed, they offer grey and black without

anyway to program for screen colors or font size.

Verizon does appear to be insensitive they should have offered a Beta version and

asked for comments before forcing this new crappy On Demand guide.

Maybe I will take my Business somewhere else?

Is That the only real answer? 

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Moderator Moderator
Moderator
Posts: 10,315
Registered: ‎03-18-2013

Re: New ON DEMAND Screen Hard To READ - CAN NOT SEE New Menu

Message 5 of 5
(207 Views)

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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