quick menu

New Self Install and no guide and STB reboots

New Self Install and no guide and STB reboots

Reply
Contributor saucemanpc
Contributor
Posts: 2
Registered: ‎01-10-2013
Message 1 of 3
(604 Views)

For some reason I am unable to see the guide or program info.  Also, the box seems to reboot every 15 minutes or so and flashes a red light on the STB.  PLEASE HELP!

2 REPLIES 2
Contributor Gysss
Contributor
Posts: 5
Registered: ‎01-10-2013
Message 2 of 3
(580 Views)
Could be bad box I would try manual rest un plug box wait app. A minute before plugging in again after live tv reappears wait a couple of minutss try & access menu guides etc.
Contributor ianisms
Contributor
Posts: 7
Registered: ‎01-10-2013
Message 3 of 3
(567 Views)

I had the same issue.  After resetting the box a number of times via In-Home-Agent and doing a manual reset as suggested, I finally got the guide and other remote functions working.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.



Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
 

My Verizon

  • Add or Change Plan
  • Suspend My Service
  • Apps

Support

Watch Fios