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New Self Install and no guide and STB reboots

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saucemanpc
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Contributor
Posts: 2
Registered: ‎01-10-2013

New Self Install and no guide and STB reboots

‎01-10-2013 01:49 PM

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(773 Views)

For some reason I am unable to see the guide or program info.  Also, the box seems to reboot every 15 minutes or so and flashes a red light on the STB.  PLEASE HELP!

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Gysss
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Contributor
Posts: 5
Registered: ‎01-10-2013

Re: New Self Install and no guide and STB reboots

‎01-10-2013 10:13 PM

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(749 Views)
Could be bad box I would try manual rest un plug box wait app. A minute before plugging in again after live tv reappears wait a couple of minutss try & access menu guides etc.
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ianisms
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Posts: 7
Registered: ‎01-10-2013

Re: New Self Install and no guide and STB reboots

‎01-11-2013 06:09 AM

Message 3 of 3
(736 Views)

I had the same issue.  After resetting the box a number of times via In-Home-Agent and doing a manual reset as suggested, I finally got the guide and other remote functions working.

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