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New incoming Fios line?

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Contributor
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Posts: 4
Registered: ‎12-27-2012

New incoming Fios line?

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I noticed quite a while ago that there seemed to be a newer smaller incoming cable from the phone pole but didn't think anything about it. I was doing some work on the side of my house today and noticed that the older fatter Fios cable wasn't even hooked up anymore, just the smaller flat cable. Why did they install the new one and not take out the ugly fatter cable? When they installed it they used a new mounting and put a gaping hole in my vinyl siding that leaks water under the vinyl when it rains, they should have used the old hook that was already in place.

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Silver Contributor II
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Posts: 373
Registered: ‎10-23-2008

Re: New incoming Fios line?

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Without being able to see exactly what you are talking about, it would be my guess that you are describing the difference between the old coaxial cable and the new fiber optic line. The two technologies are not compatible. The new fiber optic line needs a box (ONT) to translate between fiber optic signals and coaxial, ethernet and phone line signals. The old line was probably left alone in case you or a future owner wanted to return to standard cable. However, if damage was done to your siding during the install, that is definitely something you need to settle with Verizon directly.


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Silver Contributor II
Silver Contributor II
Posts: 373
Registered: ‎10-23-2008

Re: New incoming Fios line?

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Without being able to see exactly what you are talking about, it would be my guess that you are describing the difference between the old coaxial cable and the new fiber optic line. The two technologies are not compatible. The new fiber optic line needs a box (ONT) to translate between fiber optic signals and coaxial, ethernet and phone line signals. The old line was probably left alone in case you or a future owner wanted to return to standard cable. However, if damage was done to your siding during the install, that is definitely something you need to settle with Verizon directly.


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Contributor
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Posts: 4
Registered: ‎12-27-2012

Re: New incoming Fios line?

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That makes sense, didn't think of that. During the original install which was about 3-4 years ago they only used the fatter coax cable and not the slimmer fiber optic type. I was here when the guy installed it and had asked him about the use of coax even though they claimed fiber optic technology, and I remember him saying it was only up until the pole and not the house. They apparently came back at some unknown time later on and installed the fiber optic cable from the pole to the house.

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