Accessibility Resource Center Skip to main content
Get it fast with In-Store & Curbside Pickup or same day delivery.

Newish TV One has changed from HD to SD/4:3 ratio 480p all by itself

SOLVED
Reply
Conan04
Contributor
Contributor
Posts: 2
Registered: ‎04-23-2021

Newish TV One has changed from HD to SD/4:3 ratio 480p all by itself

Message 1 of 3
(374 Views)

Sometime last night the set top box setting changed from 16:9 1080p  to 4:3 480p.

So I no longer have HD on my HD TV.

 

Here's what I've tried:


Menu -> Settings -> Audio&Video -> Video Settings ->

 

TV Type

I select 16:9, but it won't stay on,  it will only stay on one of the 4:3 choices. It will NOT let me set the TV type to 16:9.

 

Video Format

I select 1080p, but it won't stay on that selection because of the bad tv type setting

 

I've rebooted the TV and the box, no change.

 

SD overide is off

HDR is disabled.

Tried TV input control on and off.

 

I'm out of ideas and I hate calling support.

 

1 ACCEPTED SOLUTION

Accepted Solutions
Conan04
Contributor
Contributor
Posts: 2
Registered: ‎04-23-2021

Re: Newish TV One has changed from HD to SD/4:3 ratio 480p all by itself

Message 3 of 3
(326 Views)

It's a 5 year old 48 inch Vizio, 4K. 48u-D.

And it's running through a Yamaha receiver. TSR-400.

 

But I found a solution.

 

Menu -> Customer Support -> Top Support Tools -> Fix Fios TV Issues -> Set Top Box Auto Correction

 

This starts a reboot and when it came back up with was fine. 16:9 HD with /4K . All like it was the day before.

 

I had done a pull-the-plug reboot but that didn't fix it. I guess their reboot goes a little deeper.

 

 

 

View solution in original post

2 REPLIES 2
dexman
Bronze Contributor II
Bronze Contributor II
Posts: 80
Registered: ‎06-10-2012

Re: Newish TV One has changed from HD to SD/4:3 ratio 480p all by itself

Message 2 of 3
(353 Views)

What is the make & model of the TV? 🤔

Conan04
Contributor
Contributor
Posts: 2
Registered: ‎04-23-2021

Re: Newish TV One has changed from HD to SD/4:3 ratio 480p all by itself

Message 3 of 3
(327 Views)

It's a 5 year old 48 inch Vizio, 4K. 48u-D.

And it's running through a Yamaha receiver. TSR-400.

 

But I found a solution.

 

Menu -> Customer Support -> Top Support Tools -> Fix Fios TV Issues -> Set Top Box Auto Correction

 

This starts a reboot and when it came back up with was fine. 16:9 HD with /4K . All like it was the day before.

 

I had done a pull-the-plug reboot but that didn't fix it. I guess their reboot goes a little deeper.

 

 

 

View solution in original post

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.