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No Channel display on remote set top box

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Fugueman
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎10-02-2010

No Channel display on remote set top box

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My remote set top box on my standard TV does not display the time or channel (model  #QIP7100 2) is this correct, Or is there a problem with box?  THX for any help rendered.

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GaryDoug
Silver Contributor III
Silver Contributor III
Posts: 402
Registered: ‎07-07-2010

Re: No Channel display on remote set top box

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If it's ON, it should display either time or channel#, depending on the setting. If it's OFF, it can be set up to display nothing or the time. Check your settings in the Set-top-box menu.

 

If it displays nothing when ON, I would suspect it's defective, although I'm not familiar with that model. Try resetting it by unplugging the power cord for 30 seconds and plugging it in again..

 

prisaz
Platinum Contributor III
Platinum Contributor III
Posts: 6,820
Registered: ‎08-23-2008

Re: No Channel display on remote set top box

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@Fugueman wrote:

My remote set top box on my standard TV does not display the time or channel (model  #QIP7100 2) is this correct, Or is there a problem with box?  THX for any help rendered.


 

The new Motorola STB QIP7100-2 which is the smaller black HD box, has no display. Here is a link to the users manual.

http://onlinehelp.verizon.net/consumer/bin/pdf/7100p2_user_guide.pdf

spacedebris
Gold Contributor V
Gold Contributor V
Posts: 1,692
Registered: ‎05-17-2009

Re: No Channel display on remote set top box

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The new 7100-2 model is the new "eco friendly" or "geen" stb. It supposidly requires 33% less power to operate. It also has no display on the front. Only status lights (power, startup, and error).




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visual
Contributor
Contributor
Posts: 4
Registered: ‎02-16-2012

Re: No Channel display on remote set top box

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Yes, I just got two of these gems... what a joke.  I added another tv so went to the store to pick up a new HD box and decided to trade in an old HD box for a new one while I was there (better technology, right?).  I was thinking I would get one of the nice new Cisco boxes (with a display), instead I was given a new Motorola 7100-2.  What a shock when I got home to find out that these new boxes have no displays on the front!!!!  No clock, no channel, no nuthin'!  After spending hours calling Verizon and the store, they both said they no longer offer boxes with displays and no one could tell me why.  Everyone I spoke to said they had received numerous complaints about the new boxes, add me to the list!  The store refused to give me back the older HD box I had just turned in the day before.  Also, the boxes look horrific due to the swiss cheese vents on top which allow you to see all of the componenets inside including a large bright red sticker.  In addition to the box issues, they come with a new remote which can only control the STB and the tv (very limited functionality).  A tech support agent with Verizon told me they did away with the other buttons on the remote (to control an audio receiver, DVD player etc.) in order to save money in support costs (so they don't have to take calls from us customers on how to control our DVD player with their remote).  Yep, that's right.  It's back to having 3 or 4 remotes on the couch, nightstand, etc.

 

Verizon can say the change in boxes is be green (I read this on a previous blog), but let's be real.  Removing a display saves 30% in electricity?  That's laughable.  These boxes are obviously very cheaply made and I'm sure save Verizon big bucks.  Once again, Verizon shows that it doesn't really care about its customers, only the bottom line.

 

In addition to now forcing the worst equipment in the industry on it's customers, the customer service I received while in the store and on the phone (over 7 hrs of calls on 2 days with 6 different people to get this garbage working correctly) was deplorable.  Not only is their staff unknowledgable and poorly trained, most are rude and clearly don't care about helping customers.

 

Gee, it's no wonder that Verizon doesn't offer customers the opportunity to complete a customer service survey like every other legit company out there.  I'm sure they don't need a survey to tell them what a pathetic job they're doing, surely they already know it!  It's time to start looking at cable and satellite as another option.  I'm sure my $200+ a month can be put to better use elsewhere. 

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